FAQs: cm_ecf_account

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  • I am locked out of my cm/ecf account, where can I reset my password?

    If you are locked out of your ecf, you must wait until the locked time has expired before resetting your CM/ECF password.

     

  • I am trying to reset my ecf password, but I have not received an email, what would cause that?

    Check the following

    • Is the primary email address on your account correct?  If you have changed firms, you will need to re-register for an ecf account. Once re-registered, you will receive a new password.
    • The login id is case sensitive, enter it as it appeared on your ecf registration.
  • I have logged into CM/ECF but I do not have any events to select for filing. What’s wrong?
    Look at the blue menu bar.
     
    If you see Civil, Criminal, Query, Reports, Utilities, Search and Logout, click on either the Civil or Criminal tab for a list of filing events.
     
    If you see Query, Reports, Utilities and Logout, you have used your PACER login and password, which only allows a user to view documents and reports. Click Logout and enter the filing login and password. The options on the menu bar should change.
  • I logged into ecf and updated my account information in ecf, however is still shows the old information, how can I update my information?

    The only option to edit in nyed cm/ecf on your account is your password.  

    To update your firm/address information,  please refer to:

    To update contact information on ECF:
    If the attorney is currently appearing on an active case(s): a Notice of Change(Notice of Change of Address/Firm/Email) must be e-filed in each case. Once the Notice of Change(Notice of Change of Address/Firm/Email) has been filed in each case, the account will be updated with the new information and only applied to those cases.

    If no active cases, attorney should re-register on the website to update their contact information.

     

  • I need to expedite my cm/ecf filing account, who do I contact?
    Please contact the registration department, you may try one of these numbers.
     

    (718) 613-2312

    (718) 613-2576 

    (718) 613-2588

     

     

  • I need to reset my cm/ecf password, where can I do that?

    Click here to reset your CM/ECF password.

  • I need to update my ecf account and file a change of address on a case, but I do not recall my account information, how can I update my information?

    Re-register on the website to update your contact information.  Once you receive your updated account information, file the Notice of Change(Notice of Change of Address/Firm/Email) in each case. The case will be updated with the new information. 

  • I registered for an ecf account and when I login I get this message"This user has no access privileges defined", who do I contact to look into my account?

    Please contact the CM/ECF Registration Department at (718) 613-2312.

     

  • I tried to reset my password, but I have not received an email, how can I resolve this?

    There can be several causes:

    • Ensure that the cm/ecf login id is entered correctly, it is case sensitive.
    • If you are locked out of cm/ecf, ensure that you wait the alloted time before requesting a password reset.
    • If you have an AOL or Hotmail email address, contact AOL and have them unblock the email.
    • If you do not have an AOL email address, check your spam/junk folder for the email request.
    • Is the primary email address on your account correct?  If you have changed firms, you will need to re-register for an ecf account. Once re-registered, you will receive a new password.
    • If the above does not resolve your issue, then you can re-register for an ecf account. 
  • Is there a way to limit the number of e-mail notifications (NEFs) received per day by an Attorney?

    Counsel has the option to receive an e-mail as each filing is made, or to receive only one summary listing of all e-filings at the end of each day. To request a change in this option, send e-mail to support@nyed.uscourts.gov

    Whichever option is selected, Counsel must check e-mail notification for document filings and other case-related information.

  • What is the difference between "Per filing" and "Summary" NEF?

    Per Filing, an email will be sent for each individual NEF. 

    Summary Report, one daily summary email notice that lists all the filings for that day will be sent the next day.

  • When I attempt to register for an account I get the message that I already submitted a ECF registration form. Who do I contact to resolve this?

    Please contact the CM/ECF Registration Help Desk(link sends e-mail) or one of these numbers:

    (718) 613-2312

    (718) 613-2576 

    (718) 613-2588

     

  • Where can I find information on how to update an attorney's ecf account?

    Information can be found on the ECF Quick Reference Sheet for Attorneys.

  • Who do I contact if I have not received my confirmation email for my ecf account registration?

    Please contact the CM/ECF Registration Help Desk or one of these numbers:

    (718) 613-2312

    (718) 613-2576 

    (718) 613-2588

     

  • Who do I contact if I lost my ECF password or think it has been compromised?

    If you have lost your CM/ECF password or the password you recall does not work, you can request a new password by clicking here or change your password by logging into ECF with your ecf account, click on Utilities and select "Maintain Your Password".

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