Frequently Asked Questions
Select a frequently asked question category on the left or search for a FAQ using the "Search this Site" box above.
I need to locate a transcript that is not on pacer, who do I contact?
Please click here for the information on transcripts.
I need to request a transcript for a court reporter that is not listed, who do I contact?
Please contact ESR
Brooklyn (718) 613-2590
Central Islip (631) 712-6015
I need to reset my cm/ecf password, where can I do that?
Click here to reset your CM/ECF password.
I noticed that Attorney to be Noticed” is not appearing near the attorney's name and the attorney is not receiving notices, how can this be corrected?
Please contact the appropriate office where your case is located (718) 613-2610 for Brooklyn and (631) 712-6010 for Central Islip.
I re-registered my ecf account, however my information on the case was not updated. How can I update the case?
Re-regstering your account does not update cases. If you have pending case, please follow the below procedure:
File a Notice of Change(Notice of Change of Address/Firm/Email) in each case. Once the Notice of Change(Notice of Change of Address/Firm/Email) has been filed in each case, the account will be updated with the new information and only applied to those case(s).
I receive this error SortDPF failed Seal(entry,silent) when trying to file a sealed entry - why?
When filing sealed in ecf, you must select a primary event and then select one of the sealed utility events. Example: Rule 56.1 Statement and 1 - Sealed Entry AND Document - to be used ONLY in conjunction with other selection.
I received a NEF for an entry but when I click on the pdf, I receive this message "Document Under Seal". Why cannot I see the pdf?
You cannot see the pdf because it is sealed. Sealed pdfs are only viewable to the court.
I received a regenerated email from ecf, does that mean that my filing was refiled?
No, it means that he the original NEF email was resent/regenerated.
I received an email notification that does not provide a hyperlink to the document number. Is this an error?
No. If there is no pdf for the order. This is sometimes called an "electronic order" or "endorsed order". The entry (docket text) is the order.
I registered for an ecf account and when I login I get this message"This user has no access privileges defined", who do I contact to look into my account?
Please contact the CM/ECF Registration Department at (718) 613-2312.
I represent multiple parties in a case. How do I select them from the Pick Filer list?If all of the parties are listed together you can left click(pc) or command key (mac) to select the name of the first person, continue to hold the left mouse down, then scroll and select all other parties. You can also left click(pc) or command key(mac) to select the name of the first person, hold the shift key and left click(pc) or command key(mac) to select the name of the last person. This will select all parties between the two (2) names.If the parties are not listed together you can left click(pc) or command key(mac) to select the name of the first person, hold the control key, and continue to left click(pc) or command key (mac) to select the other party names. Once all parties have been selected, you can release the control key.
I scanned a pdf and filed it in ecf and now I get an "Out of Memory error" message, how do I correct this?
***Check for updates to your scanner software, this may prevent the error from occuring in the future***
To update previously filed pdfs:
-Reprint the pdf to pdf, open the pdf in adobe, click File - Print - Select the Printer - Adobe PDF, click PRINT and save the file. Once the pdf has been reprinted, contact the clerks office at (718-613-2610 for Brooklyn) or (631-712-6010 for Central Islip) and ask that the pdf be replaced on the filing. They will provide you with an email address to send the pdf to.
-If reprinting the pdf to pdf does not work, try rescanning the document using a different software package to create the PDF. If the pdf was originally created using a word processor, all you need to do is print to pdf. Once the pdf has been rescanned, contact the clerks office at (718-613-2610 for Brooklyn) or (631-712-6010 for Central Islip) and ask that the pdf be replaced on the filing. They will provide you with an email address to send the pdf to.
-If reprinting and scanning does not work, try performing a OCR/Text Recognition on the pdf. Once the pdf has been OCR/Text Reconigition, contact the clerks office at (718-613-2610 for Brooklyn) or (631-712-6010 for Central Islip) and ask that the pdf be replaced on the filing. They will provide you with an email address to send the pdf to.
I sometimes get a white screen when I click on a pdf in ecf, how can that be corrected?
Make sure you have "Include headers when displaying PDF documents" checked on the docket sheet screen.
I tried to reset my password, but I have not received an email, how can I resolve this?
There can be several causes:
- Ensure that the cm/ecf login id is entered correctly, it is case sensitive.
- If you are locked out of cm/ecf, ensure that you wait the alloted time before requesting a password reset.
- If you have an AOL or Hotmail email address, contact AOL and have them unblock the email.
- If you do not have an AOL email address, check your spam/junk folder for the email request.
- Is the primary email address on your account correct? If you have changed firms, you will need to re-register for an ecf account. Once re-registered, you will receive a new password.
- If the above does not resolve your issue, then you can re-register for an ecf account.
I use a MAC, does Safari work with when filing in ECF?
Safari 5.1 works.