Frequently Asked Questions

Select a frequently asked question category on the left or search for a FAQ using the "Search this Site" box above.

 

  • I am locked out of my cm/ecf account, where can I reset my password?

    Wait until the locked time has expired, then click here to reset your CM/ECF password.

     

  • I need to reset my cm/ecf password, where can I do that?

    Click here to reset your CM/ECF password.

  • I am unsure what event code to use for a filing, is there someone I can contact to check on the correct code to use?

    You can contact the docketing department.  For Brooklyn cases (718 613-2610), for Long Island cases (631-712-6010).

  • I need assistance filing on ecf, who do I contact?

    You can contact the docketing department.  For Brooklyn cases (718 613-2610), for Long Island cases (631-712-6010).

  • How do I clear out temp files, cookies from my browser?

     

    To delete cookies, cache, etc

    Internet Explorer
    Tools - Internet Options -  General - Browsing History - Delete - select ( Temporary Internet Files and Cookies), then click on Delete, Press OK. Close all the browser sessions then open the browser.

    Mozilla
    Tools - Options - Privacy - Settings - make sure that Cookies, Cache and Browsing History are all selected, press OK, then select Clear history when Firefox closes, Press OK. Close all the browser sessions then open the browser.

  • I am getting an error message PDOException: SQLSTATE[23000]: Integrity constraint violation: what can I do to correct this?

    The error message is an indication that the filename of your pdf does not meet the filename requirement as outlined in item (3).

    3. Each document submitted must be labeled with the case short title and the document type: E.g. Doe v. XYZ Corp summons; Doe v. XYZ Corp. complaint; Doe v. XYZ Corp civil cover sheet.  

    Error message:

    PDOException: SQLSTATE[23000]: Integrity constraint violation: 1062 Duplicate entry 'public://webform/newcases/complaint_6.pdf' for key 2: INSERT INTO {file_managed} (uid, filename, uri, filemime, filesize, status, timestamp) VALUES (:db_insert_placeholder_0, :db_insert_placeholder_1, :db_insert_placeholder_2, :db_insert_placeholder_3, :db_insert_placeholder_4, :db_insert_placeholder_5, :db_insert_placeholder_6); Array ( [:db_insert_placeholder_0] => 0 [:db_insert_placeholder_1] => complaint.pdf [:db_insert_placeholder_2] => public://webform/newcases/complaint_6.pdf [:db_insert_placeholder_3] => application/pdf [:db_insert_placeholder_4] => 90452 [:db_insert_placeholder_5] => 0 [:db_insert_placeholder_6] => 1355243822 ) in drupal_write_record()

  • Is there an email address that can be used for the e-submission files if I have problems using the e-submission site or if the site is down?

    No, there is no email address. Submissions can either be made via the e-submission form or brought to the clerks office.

    The e-submission of initiating document, while available, is NOT REQUIRED.
    Because e-submission is not required, the inability to e-submit a complaint, petition or notice of removal does not relieve a party or counsel from any filing deadlines
    .

  • There is only one summons option, how do I upload multiple summons?

    If you have multiple summons pdfs, they will need to be combined into one pdf. In your Adobe software, open the first pdf, then.....

    for Version X
    Select (Pages) (Insert from File), then select the file to insert. Once the file has been selected, you will see a pop-up where to place the pdf. Please select (Location-after) and (Page-page). Continue to do this for all of the pdfs, when all pdfs have been combined save the file.

    for Earlier Versions
    Select (Document) (Insert Pages), then select the file to insert. Once the file has been selected, you will see a pop-up where to place the pdf. Please select (Location-after) and (Page-page). Continue to do this for all of the pdfs, when all pdfs have been combined save the file.

  • When uploading the pdfs, should the file name be entered in ALLCAPS?

    No, please use InitialCaps.

  • Will I receive an email when a case has been e-submitted?

    No. Once you receive this message on the submission screen:

    (Thank you, your submission has been received. You will receive electronic notification when the case has been opened on ECF).

    The case will be assigned and opened within 5 business days.

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