Frequently Asked Questions

Select a frequently asked question category on the left or search for a FAQ using the "Search this Site" box above.

 

  • I registered for an ecf account and when I login I get this message"This user has no access privileges defined", who do I contact to look into my account?

    Please contact the CM/ECF Registration Department at (718) 613-2312.

     

  • I represent multiple parties in a case. How do I select them from the Pick Filer list?
    If all of the parties are listed together you can left click(pc) or command key (mac) to select the name of the first person, continue to hold the left mouse down, then scroll and select all other parties. You can also left click(pc) or command key(mac) to select the name of the first person, hold the shift key and left click(pc) or command key(mac) to select the name of the last person. This will select all parties between the two (2) names.
     
    If the parties are not listed together you can left click(pc) or command key(mac) to select the name of the first person, hold the control key, and continue to left click(pc) or command key (mac) to select the other party names. Once all parties have been selected, you can release the control key.
  • I scanned a pdf and filed it in ecf and now I get an "Out of Memory error" message, how do I correct this?

    ***Check for updates to your scanner software, this may prevent the error from occuring in the future***

     

    To update previously filed pdfs:

    -Reprint the pdf to pdf, open the pdf in adobe, click File - Print - Select the Printer  - Adobe PDF, click PRINT and save the file. Once the pdf has been reprinted, contact the clerks office at (718-613-2610 for Brooklyn) or (631-712-6010 for Central Islip) and ask that the pdf be replaced on the filing. They will provide you with an email address to send the pdf to.

    -If reprinting the pdf to pdf does not work, try rescanning the document using a different software package to create the PDF.  If the pdf was originally created using a word processor, all you need to do is print to pdf.  Once the pdf has been rescanned, contact the clerks office at (718-613-2610 for Brooklyn) or (631-712-6010 for Central Islip) and ask that the pdf be replaced on the filing. They will provide you with an email address to send the pdf to.

    -If reprinting and scanning does not work, try performing a OCR/Text Recognition on the pdf. Once the pdf has been OCR/Text Reconigition, contact the clerks office at (718-613-2610 for Brooklyn) or (631-712-6010 for Central Islip) and ask that the pdf be replaced on the filing. They will provide you with an email address to send the pdf to.

  • I sometimes get a white screen when I click on a pdf in ecf, how can that be corrected?

    Make sure you have "Include headers when displaying PDF documents" checked on the docket sheet screen.

  • I tried to reset my password, but I have not received an email, how can I resolve this?

    There can be several causes:

    • Ensure that the cm/ecf login id is entered correctly, it is case sensitive.
    • If you are locked out of cm/ecf, ensure that you wait the alloted time before requesting a password reset.
    • If you have an AOL or Hotmail email address, contact AOL and have them unblock the email.
    • If you do not have an AOL email address, check your spam/junk folder for the email request.
    • Is the primary email address on your account correct?  If you have changed firms, you will need to re-register for an ecf account. Once re-registered, you will receive a new password.
    • If the above does not resolve your issue, then you can re-register for an ecf account. 
  • I use a MAC, does Safari work with when filing in ECF?

    Safari 5.1 works.

  • I want to receive emails on a case where I represent a party, how do I add my email address to the case?

     

    During the first electronic filing an attorney makes after receiving a login and password, ECF may note that it does not have a link between the filing attorney and the filing party. ECF will, at this point, allow counsel to make the link.
    Making a link between counsel and a party toa case will add counsel’s name and address to the front of the docket sheet.
     
    NOTE: Some events will not give counsel the option of linking themselves to a party. In these instances, you must file a Notice of Appearance. The filing of a notice of Appearance will not only link your name to specific parties but will add your appearance to the docket sheet enabling you to receive e-mails when electronicfilings are made, either by the Court or counsel
  • I want to setup my email notification, but I do not have access to Utilities, Maintain Your Account?

    Your email notification is setup when you register. In the EDNY, we do not allow attorneys to update their account information. If you require updates to your email address, send an email to support@nyed.uscourts.gov with your full name and BarId. If you are on cases, please refer to Local Rule 1.3(d).

  • I was retained through sentencing, my client has run out of money and I need to be appointed CJA. What do I do?

    Pursuant to Rule 24 of the F.R.A.P., you should make a motion to proceed IFP in the district court, then move to be appointed CJA at the circuit level once the IFP is granted. If the district denies the application for IFP, you may make the motion at the USCA. 

  • I was unable to print the pdf for my attorney admission submission, is there another way of printing it.

    Yes. 

    Try updating your previosuly entered information. 

        - select 'Update My Previously Entered Information' option from the Application for Admission to Practice page or click here;
        - enter your first and last names, barcode, and Zip Code of your office(firm) location;
        - press button 'Submit'.
    Form populated with previously entered data will appear on your screen.
        - make necessary changes;
        - press button 'UPDATE'.
    Completed Petition for Admission will be displayed on your screen in a new browser window. 
    Print this form and submit it by mail to the direct attention of the Attorney Admission Clerk at whichever location (Brooklyn or Central Islip) is more convenient to yourself and sponsor.
     
     
    If you are still having problems printing the form, contact the appropriate attorney admissions location and a clerk will email you the completed form.
    Brooklyn  718-613-2285
    Central Islip 631-712-6030

     

  • I would like to order some archived records, who do I contact?

    Records Management at (718) 613-2265 or (718) 613-2645.

     

     

  • If an attorney who is on a case is no longer with our firm, how can we remove the attorney from the case?

    Please refer to local rule 1.4.

  • If CM/ECF is down and I cannot file something that is time sensitive, is there a provision for delayed filings?
  • If I complete my questionnaire online, do I submit the paper form to the court?

    No. If you have completed and submitted your form through eJuror, please do not send the paper form back to the Court. Prior to submitting your completed questionnaire, you can print the information if you would like a copy for your records.

  • If I have an attorney ecf filing account, can I use that account if I am representing myself on a case?

    No, if you are representing yourself in an action, you must seek leave from the court. File a motion for leave to allow pro se to electronically file in the clerks office. If granted, a pro se filing account will be created for you.

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