Frequently Asked Questions
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How can I view pdfs from a NEF on a MAC?
To view pdf's from the NEF, please use Safari from your email or install the mozilla add-on (Firefox PDF Plugin for MAC OS X).
I am using Internet Explorer 9 and I am having problems accessing ecf, how do I correct this?
Internet Explorer 9 does not work with cm/ecf V5.1.1, you would need to use Mozilla version 3.6.
I am using a new version of mozilla and I am having problems accessing ecf, how do I correct this?
Only Mozilla 3.6 works with the current version of cm/ecf V5.1.1. You would need to un-install and install version 3.6.
How do I add additional E-Mail address to my ECF account for notifications?
Send an e-mail request with the attorney’s name and bar code to:email@example.com.
If I have an attorney ecf filing account, can I use that account if I am representing myself on a case?
No, if you are representing yourself in an action, you must seek leave from the court. File a motion for leave to allow pro se to electronically file in the clerks office. If granted, a pro se filing account will be created for you.
I receive this error SortDPF failed Seal(entry,silent) when trying to file a sealed entry - why?
When filing sealed in ecf, you must select a primary event and then select one of the sealed utility events. Example: Rule 56.1 Statement and 1 - Sealed Entry AND Document - to be used ONLY in conjunction with other selection.
When I login to ecf to file I do not see the civil and criminal options why?
If you do not see the civil and criminal options, click the logout button and relogin with your ecf filing account and not your pacer account.
What is the difference between events Sealed Docket Entry AND Document and Sealed Document?
The selection of 1 - Sealed Docket Entry AND Document - to be used ONLY in conjunction with other selection will seal the docket entry, the document, and prevent a NEF from being generated to counsel and case participants.
The selection of 1 - Sealed Document - to be used ONLY in conjunction with other selection will make the docket text for the entry a public event and will generate a NEF to all counsel and case participants. If the disclosure of the docket text should not be public please use 1 - Sealed Docket Entry AND Document - to be used ONLY in conjunction with other selection.
I received a regenerated email from ecf, does that mean that my filing was refiled?
No, it means that he the original NEF email was resent/regenerated.
I sometimes get a white screen when I click on a pdf in ecf, how can that be corrected?
Make sure you have "Include headers when displaying PDF documents" checked on the docket sheet screen.